Thank you for entrusting your personal information to Hello Water (ABN 21 156 039 011). This Privacy Policy outlines our dedication to safeguarding the privacy of the personal information you provide to us, whether offline or online, including through our website and social media channels.
Information We Collect
We may collect the following types of personal information:
- Your name
- Contact details such as email address, mailing address, street address, and telephone number
- Marital status
- Age and/or date of birth
- Banking details including Credit card details
- Demographic information, such as postcode
- Preferences and/or opinions
- Information provided through customer surveys
- Details of products and services you have inquired about or that we have provided to you, along with our responses
- Browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and browsing behavior
- Information about your access and use of our Site, including through the use of cookies, your communications with our Site, the type of browser and operating system you use, and your internet service provider's domain name
- Additional personal information you provide directly or indirectly through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information
- Any other personal information requested by us or provided by you or a third party
We may collect this personal information directly from you or from third parties.
Collection and Use of Personal Information
We collect, hold, use, and disclose personal information for the following purposes:
- Enabling you to access and use our Site, associated applications, and social media platforms
- Contacting and communicating with you
- Internal record keeping and administrative purposes
- Analytics, market research, and business development, including operating and improving our Site, applications, and social media platforms
- Running competitions and/or offering additional benefits to you
- Advertising and marketing, including sending promotional information about our products and services and information about third parties that we believe may interest you
- Compliance with legal obligations and resolution of disputes
- Considering your employment application
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Third-party service providers to enable them to provide their services, including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators
- Our employees, contractors, and related entities
- Existing or potential agents or business partners
- Sponsors or promoters of any competition we run
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be transferred
- Credit reporting agencies, courts, tribunals, and regulatory authorities in the event of non-payment for provided goods or services
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you, which may include parties located or storing data outside of Australia
- Third parties to collect and process data, such as Google Analytics or other relevant businesses, which may include parties storing data outside of Australia
By providing us with personal information, you consent to the disclosure of your personal information to third parties outside Australia, acknowledging that we are not required to ensure compliance with Australian privacy laws by those third parties.
Sensitive Information
Sensitive information,such as racial or ethnic origin, political opinions, religion, trade union memberships, philosophical beliefs, sexual orientation, criminal records, health information, or biometric information, receives a higher level of protection under the Australian Privacy Principles.
Your Rights and Controlling Your Personal Information
- Choice and Consent: You have the right to provide or withhold personal information. However, not providing it may affect your use of our Site or the products/services offered.
- Information from Third Parties: If we receive personal information about you from a third party, we protect it as outlined in this Privacy Policy. If you are providing personal information about someone else, you represent and warrant that you have their consent.
- Restrict: You may choose to restrict the collection or use of your personal information. If you've agreed to us using your personal information for direct marketing, you can change your preference at any time.
- Access: You may request details of the personal information we hold about you, subject to administrative fees as allowed by law.
- Correction: If you believe any information we hold about you is inaccurate, incomplete, irrelevant, or misleading, please contact us to correct it.
- Complaints: If you believe we have breached privacy principles, please contact us with the details, and we will promptly investigate and respond.
- Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications, please contact us or use the opt-out facilities provided in the communication.
Storage and Security
We prioritize the security of the personal information we collect and have implemented physical, electronic, and managerial measures to protect it from misuse, interference, loss, unauthorized access, modification, and disclosure. However, we cannot guarantee the security of information transmitted to or by us over the Internet.
Cookies and Web Beacons
We may use cookies and web beacons on our Site to enhance your experience. Cookies are used to store preferences and allow third parties, such as Google and Facebook, to display our ads based on your browsing behavior. Web beacons monitor visitor behavior and help in collecting data about page views and user interactions.
Links to Other Websites
Our Site may contain links to other websites. Please note that we are not responsible for the protection and privacy of any personal information you provide on those external sites.
Amendments
We reserve the right to modify this Privacy Policy at our discretion and encourage you to review it regularly for updates.
For any questions or concerns regarding this Privacy Policy, please contact us via email.
Refunds Policy
Deposits are only refunded if the installation could not be carried out, not for a change of mind.